. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. on 04-11-2021 23:42. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. Re: 1. Re: Broadband service has hit a new low. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Sync Timing/RCS Partial Service failures every ~6 hours. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. Note: in the event of a power. 1st engineer checked there were no issues with the signal, and reterminated my cable at the green box. and tells you. In addition the connection has dropped completly at times. switched it off for 10 mins and then turned it back on etc etc. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. Joining in. 3 3588 5968 6 Locked 40. called VM and the automated system said they needed to send a signal to the kit, did. 8. . called VM and the automated sys. 2016-11-16 11:56:51. Hi worsley, We hope you're well. 1;CM-VER=3. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. 1. I have had techs out here that have replaced cables and wiring but still have the same issue going on. When the internet connection drops, modem reboots and internet access is then restored. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. 2 weeks ago when Virgin were doing work in the area. However my WIFI and Ethernet both disconnect constantly. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). Downstream tab: I restarted my hub. Equipment is below. We would like to show you a description here but the site won’t allow us. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. You could s etup a Broadband Quality Monitor. Disconnect all the connections and reconnect to be sure. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. Hi . Downstream channels 12 and 13 particularly affected. You may need to be the first to report this fault. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. 7 34 256 qam 16 8 267000000 -7. Click on the “> Check router status” button. Speed tests have varied (when the speed test has managed to connect. . 3 weeks ago. Unusual Data on my Virgin Media Hub. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. How to book a tech visit. Yet my internet is still dropping. Copy the text in the Direct Link box, beware, there may be more text than you can see. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. This is extremely aggravating especially when doing things that require constant use of decent. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. 100. . i called and went through the motions of. . The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. Re: Outages, Packet Loss, Slow Speed. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. Switch the Hub off and unplug it from the mains supply for five minutes. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. That happened twice. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 45 My normal upload. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. critical. It's *not* a WiFi issue but rather broadband service issues. You could s etup a Broadband Quality Monitor. . Background below. They are used by your service provider to evaluate the operation of the cable modem. SYNC Timing Synchronization failure - Loss of Sync. Click the lower link (Share Live Graph) then, click generate. Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. Tuning in. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. mdc999. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. In response to Bill_Carson. I can have weeks where the connection is fine. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. I'll investigate switching back to router mode tomorrow. I have intermittent service drops and modem resets. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. Call the service status line (0800 5610061) to see if there is a fault in your area. Networking and WiFi. 2 32 256 qam 15 7 259000000 -8. . Rebooted the hub3, switched cables, removed devices etc still the same issue. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. For several weeks I have had short, but frequent, broadband outages. The drops usually last less than 1 minute but can range up to 2 or 3 mins. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Ever since then, I've had repeated issues with the broadband dropping / becoming non. VM will not dispatch any technicians while an area fault exists. I've had constant problems since I joined over a year ago. Re: Internet unstable since 23rd of January - Modem reports connection errors. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. err nrd [13437]: estimatorDot11kIterateCB. There is clearly an issue either with the box in my street or my superhub or a combination of the two and it needs to be looked at. on 30-06-2022 14:21. 1. You can check our Service Status Checker or. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. Options. 3 weeks ago. The BQM also shows alot of packet loss (red bits). I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. Im having an issue where my modem randomly restarts. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 235000000 4 38 256. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. I. Click the lower link (Share Live Graph) then click generate. Click on the “Networking” tab. 1;CM-VER=3. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. 1;CM-VER=3. We had 2 engineer visits: 1. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. on 23-06-2020 07:01. QuickStart, set up and connections. HHI114. Problem is with wifi and wired and has been getting worse over the past few days. Serious Internet Issues. Options. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. Hi All, first post here, and its for syc timing errors. 0;. Also check all cables are in good condition and all connections are tight. 168. 2: Your broadband connection is working. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. . Click on the “Upstream” tab, copy the text and paste into your reply. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. I’m on a hub 3. Ever since then, I've had repeated issues with the broadband dropping / becoming non. These are the parts I could find, they were screwed into the end on the coaxial cable. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. called VM and the automated system said they needed to send a signal to the kit, did. 0 RCS Partial Service/SYNC Timing Synchronization failure. 1;CM. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. Multiple hub 3 restarts. The upstream stats aren't great and the 23. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 100. I have been having issues with Virgin Media broadband for 2 weeks now. Here's my network log. Arris SB6190 randomly restars. Ayisha_B. Damaged Wall socket. 68K; 134; 364; conman33158. 4: The temperature of your Hub 3. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. . Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. Then switch the Hub back on and leave ~5 minutes. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. For the last two weeks or so, I've been experiencing packet loss and latency issues. There has been no change in the internet service since yesterday when there was supposed to be the repull. Tudor. There was a storm a couple of months ago which knocked out old cable boxes. Before said maintenance I've had months and months of perfectly serviceable internet. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. Ran a dedicated line of RG6 quad shield. Thanks for the reply. High Post RS errors, no ranging response. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. (see bqm below). ANY packet loss while gaming causes rubber banding and disconnections. Hi all Hopefully someone can assist. Notice atom errors. No reporte. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. All in all it's sadly getting quite common recently as the service has all gone to pot. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. 16 posts · Joined 2012. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. . NickRaske. I'll triple-check my coax connections but I'm pretty sure they're fine. 168. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. 8 or 9. This has been an issue for 2 months. A few weeks ago we had maintenance done in our area. and tells you of more local issues down to street cab/ postcode level. this issues started a few days ago , the internet was cutting out and then coming back. 1 router mode or 192. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. . On virgin connect app it states signal in kitchen is great but network log differs. 4 and 5 GHz)) Internet (Partial Service (DS only)) 12-09-2023 01:49 - edited 12-09-2023 01:52. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. i have rebooted all the kit. 9) but after 20 or 30 seconds, it came back. Click on the “> Check router status” button. Hi All, first post here, and its for syc timing errors. The 3. Well guess what I have bought multiple modems and still have the same issue. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. SpeedI have power cycled the Hub, and run it with and without the attenuator. on 07-12-2022 21:27. This is an SNR fault. . still getting the same issue. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. 168. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Etherne. Solved: 15 or more of these messages on the router log in the last few hours tonight. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. Nightly dropouts, WiFi and Ethernet, Hub 3. And when it does lose synch, that loss of one or more channels becomes a "partial service". 1 modem mode. I'm tired of calling customer service to be told "your modem is. TV via Freeview and smart TV apps. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. Any ideas please? Wireless (On (2. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 168. None of these seem to have fixed the problem. More than once I have noticed a log note saying "RCS partial service", however the. No reported faults in my post code. I contacted Virgin by phone, but really got zero info. 1;CM-VER=3. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. Then, try a Hub reset thus. I had similar issues in the past, some 8 months ago, and they were resolved. I've done the usual - reboot hub, check coax connections etc. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. Look at the boxnoutside the wall and changed things . Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. I've seen other posts here and they post there. When i do a speed test on testmy. Ok, so for at least the past day or 2, I have been having severe internet issues. Thanks in advance. I can't stream an episode on my xbox, I can't watch a video or load a web page on my phone. Then switch the Hub back on and leave ~5 minutes. According to my broadband monitor (I was away for the long weekend) the inter. We would like to show you a description here but the site won’t allow us. SpeedThanks. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. finally had work completed on the 14th April and it’s now worse. The numbers vary between 0. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. Click on the “> Check router status” button. Etherne. 0 hub seems also to have very low range since I get only about 20 Mbps on. 4. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. A quick follow-up. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. Let me start by saying yes all connections have been checked the device has been restarted and reset. My Hub 3 loses connection to the Virgin network every 2-3. this issues started a few days ago , the internet was cutting out and then coming back. 16 posts · Joined 2012. It is not normal to have that many “RCS partial service” errors in quick succession. and tells you of more local issues down to. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. Warning! RCS. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. Powered on / off Hub 3 numerous times. D-Link DIR-3060. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. The stats below are just after a reboot. We've already. We've already contacted support, and they replaced our modem and re-strung the cable into our house. I am very sorry to hear that you've been experiencing some broadband issues recently. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Re: Intermittent "Timing Synchronization failure - Loss of Sync". I’m on a hub 3. for almost 2 years now on the VM100 package I’ve worked from home with no issues. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. Never really had any reliable service from Virgin Media and even switched to Virgin Media Business but they never fixed anything (horrendous customer service and held me to their 2 year contract) and just keep saying area faults and left back for residential (100MB). on 24-01-2023 16:31. I am making this post to make my conversations with the support agents easier. My internet connection drops almost every day. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. 1) USG for LAN check -> 100% connectivity. this issues started a few days ago , the internet was cutting out and then coming back. checked that there is no issue in our local area and the other checks via. These are the parts I could find, they were screwed into the end on the coaxial cable. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. "No Ranging Response received - T3 time-out. Please post a full set of stats, it looks like a circuit problem. Service interruption for a 3rd night in a row. Looking at my bqm and network log it appears that I am still having sync issues at random times. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. 0, apparently checked cable connections to the exchange and deemed all was well. 0. It's constantly cutting out. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Click on the “Upstream” tab, copy the text and paste into your reply. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. 1 40 256 qam 2 3 155000000 6. I look to be having the same issues as others with Time Synchronization failures. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. . Open a web browser and go to 192. I am going to send you a PM so we can look into this for you. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0 hub seems also to have very low range since I get only about 20 Mbps on. 4GHz and 5GHz but not much has changed. Yes that's not good - can you do this. Please post you up/downstream stats and network log. 8 minutes ago. Tudor. 0. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. 0; 13/04/2023 20:37:16:. 2 weeks ago. I need to look at new options as its effecting my work with currently working from home. There was only 1 device connected at the time of the speed test. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Re: Intermittent "Timing Synchronization failure - Loss of Sync". 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. 3 weeks ago. Solved: Hi, I have VM 500mb package. Today - brief loss of connection at 11:. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. . What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. 21-09-2022 00:09 - edited 21-09-2022 00:14. Practially unusable as the broadband will cut out during my meetings online. I had Virgin Media installed last month and we got the M250 Package, I get around 270 Down And 26 Up on SpeedTest. Been having issues with my Internet for 4 weeks now. Hi I have packet loss for the past week which is making gaming unplayable. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. I set up a BQM last night and the results are unsurprising. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed problems. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. 0 which is operating in 'modem mode'. Joining in. 168. Checked the green box .